Frequently Asked Questions
Shipping
When Will My Coffee Ship?
We roast currently twice per week — on Tuesday & Friday. We ship your coffee out the next day.So, depending on when you order, it may be a few days before it ships but it might be the freshest coffee you’ve ever brewed up
Why doesn’t my coffee ship right after I order it?
We roast currently twice per week — on Tuesday & Friday. We ship your coffee out the next day.So, depending on when you order, it may be a few days before it ships but it might be the freshest coffee you’ve ever brewed up
What if I need to change my shipping address?
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Can I get same day delivery?
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Subscriptions
How does subscription work?
You set how often and how much you want to be delivered. We take care of the rest! You can easily adjust, pause and cancel anytime.
Why subscription?
Yes. We will send you an email letting you know your renewal is coming up.You can easily adjust, pause and cancel anytime.
Will my subscription automatically renew?
Yes. We will send you an email letting you know your renewal is coming up.You can easily adjust, pause and cancel anytime.
Can I pause my order? 
Yes. From your dashboard’s subscriptions section, click the “SUSPEND” button. You can reactivate your subscription anytime you like.
Can I use PayPal for subscriptions?
Yes. From your dashboard click on the suspend button. You can restart it anytime you like.
Payment
Is my credit card information safe?
Absolutely. We use Stripe, an enterprise-class credit card, and billing management suite, to process all one-time and recurring credit card transactions.Your credit card information never ‘touches’ our servers, and is maintained by Stripe’s advanced encryption technology. All card numbers are encrypted on disk with AES-256, and RSVPify staff never have direct access to your credit card details.
What forms of payment do you accept?
Currently we accept Visa, Mastercard and PayPal.
Where do I get the invoice for this?
First, you’ll need to log into your account. From the dashboard, you will see a tab for orders. There you will see a button for your invoices. It looks like this:
