MONEY BACK GUARANTEE

If you don’t like your coffee for whatever reason, feel free to return it for a refund, we’ll drink it.

Our Return Policy

Thanks for your trust in purchasing one of our products.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back. No questions asked. You are eligible for a full reimbursement within 30 calendar days of receiving it. To be eligible for a refund, you will need to return the product (at your cost) within 30 calendar days. To start a return contact, us using the following contact details:

BOS Deutschland e.V.
Potsdamer Straße 99
10785 Berlin
Deutschland
 
coffee@orangutan.de
 
The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
 
If anything is unclear or you have more questions, feel free to contact us using the contact details above